Frequently Asked Questions

Creating a 298pkr account takes just a few minutes. Visit the homepage, click the registration button, and complete the sign-up form with your full name, email address, mobile number, date of birth and a secure password. You will need to confirm your email address before logging in for the first time. Make sure all details you provide are accurate — mismatches during KYC verification can delay withdrawals.

You must be at least 18 years old to register on 298pkr, or the higher minimum age required by the operator's licensing jurisdiction. This is a strict requirement with no exceptions. By creating an account you confirm that you meet the age requirement. 298pkr reserves the right to request age verification documents — such as a CNIC — at any time, and will close any account found to have been opened by an underage user.

No. Each person is permitted to hold exactly one 298pkr account. Opening multiple accounts — whether under the same name, a different name, or across different devices and IP addresses — violates our Terms & Conditions. If duplicate accounts are detected, all accounts will be suspended, any associated bonus funds will be forfeited, and pending withdrawals may be withheld pending investigation.

KYC — Know Your Customer — is an identity verification process required to confirm that you are who you say you are and that you meet eligibility requirements. For Pakistani users, this typically involves submitting a copy of your CNIC (Computerised National Identity Card) and a selfie for liveness verification. KYC is mandatory before processing your first withdrawal and may be triggered at other points for fraud prevention or compliance reasons.

Most account details can be updated through the Account Settings section once you are logged in. For security-sensitive changes — such as your registered email address or mobile number — you may be required to complete an identity verification step before the change takes effect. If you experience any difficulty updating your details, contact our support team at [email protected] for assistance in English or Urdu.

All deposits, wagers and withdrawals on 298pkr are processed in Pakistani Rupees (PKR). Your account balance is displayed in PKR, and all minimum and maximum transaction limits are expressed in PKR. This means Pakistani users from Karachi to Peshawar can manage their funds in the local currency without needing to convert to foreign currency or pay unnecessary conversion fees.

The payment methods available at any given time are listed in the live cashier section of your 298pkr account. Common methods familiar to Pakistani users — such as bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as digital payment references like Easypaisa, JazzCash and Raast — may be shown as contextual options. Please note that payment method availability can change and none of these providers endorse or support gambling activities on 298pkr.

Most deposits on 298pkr are credited to your account balance promptly after the transaction is confirmed by the payment processor. Processing times vary by method — digital wallet and instant transfer methods typically reflect faster than traditional bank transfers. If your deposit has not appeared within a reasonable period, please check with your payment provider first, then contact our 24/7 support team with your transaction reference number for investigation.

To withdraw funds, log in to your 298pkr account and navigate to the Cashier or Withdrawal section. Select your preferred withdrawal method, enter the PKR amount you wish to withdraw, and confirm the request. You must have completed KYC verification before your first withdrawal can be processed. Withdrawals are returned to a payment method registered in your own name — third-party withdrawals are not permitted under any circumstances.

Withdrawal reviews can occur for several reasons: pending KYC documentation, active bonus wagering requirements that have not yet been completed, a transaction flagged for routine fraud-prevention checks, or a mismatch between your account details and payment method ownership. In most cases, submitting any outstanding documents resolves the delay quickly. Contact [email protected] with your withdrawal reference and our team will clarify the specific reason and next steps.

298pkr covers a wide range of sports markets relevant to Pakistani fans. Cricket is a central offering — including Pakistan international matches, PSL T20, ICC World Cup, Champions Trophy and bilateral series. Beyond cricket, available markets may include football, kabaddi, UFC/MMA, tennis and esports. The full list of live sports markets is displayed in the sportsbook section of your account, and markets can vary by season and event availability.

Cricket betting on 298pkr allows you to place wagers on a variety of markets within a match — including match winner, top batsman, total runs, method of dismissal, and over-by-over outcomes. Each market displays decimal or fractional odds. To place a bet, select your market, enter your PKR stake in the bet slip, and confirm. All bets are settled according to the official result declared by the relevant cricket governing body after the match concludes.

Yes. 298pkr offers in-play (live) betting on supported cricket matches, including PSL games and ICC events. In-play markets update continuously as the match progresses — odds shift dynamically based on the score, wickets and remaining overs. You can monitor live odds and place bets through the Live Betting section. Please note that 298pkr reserves the right to suspend or close in-play markets at any time in response to data feed issues or significant in-match events.

298pkr's casino section includes a broad selection of slot games, RNG (Random Number Generator) table games such as blackjack, roulette and baccarat, and a live casino section featuring real dealers streaming games in real time. Slot games use certified RNG technology — malfunction voids all pays and plays. The live casino section operates around the clock, which is particularly convenient for users in Pakistan's time zone who want action during late-night PSL coverage or international cricket tours.

If a cricket match or sporting event is abandoned, postponed or declared incomplete, 298pkr settles affected bets in accordance with the specific market rules displayed at the time your bet was placed. In most cases, bets on a match that does not reach its official result threshold are voided and your stake is returned to your account balance. Specific settlement rules for D/L method outcomes in rain-affected cricket matches are also governed by the applicable market rules.

298pkr offers a range of promotional offers to eligible users, which may include a welcome bonus for new registrations, deposit match bonuses, free bets tied to specific cricket or sports events, cashback on net losses, reload bonuses for returning players, and seasonal promotions during major tournaments such as the PSL or ICC World Cup. All active promotions are listed in the Promotions section of your account and are subject to their own specific terms.

A wagering requirement (also called a playthrough requirement) specifies the total bet volume you must generate from a bonus before any winnings derived from that bonus become eligible to withdraw. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a cumulative total of PKR 20,000 in qualifying bets before the associated winnings can be cashed out. Each promotion specifies its own requirement and eligible games or markets.

No. Bonus funds are not withdrawable directly — they must first be converted to real-money winnings by completing the associated wagering requirement. Your account balance typically displays your real-money balance and bonus balance separately. Only the real-money portion, which may include winnings generated from completed wagering, is eligible for withdrawal. Attempting to withdraw before completing wagering will result in forfeiture of the bonus and associated bonus-derived winnings.

Yes. Every 298pkr bonus and free bet offer comes with an expiry period, which is specified in the individual promotion's terms and conditions. Typical expiry windows range from 7 to 30 days from the date the bonus is credited or activated. If the wagering requirement is not completed within the stated period, the bonus funds and any associated bonus-derived winnings are automatically removed from your account. Always check the specific expiry date when accepting any offer.

Bonus abuse includes any attempt to exploit promotional offers in ways outside their intended use — such as opening multiple accounts to claim welcome bonuses more than once, using arbitrage strategies between markets on the same platform, or placing low-risk hedged bets purely to meet wagering requirements. If 298pkr identifies bonus abuse, the affected bonus and all associated winnings will be forfeited. Repeat offences can result in permanent account closure.

298pkr uses SSL/TLS encryption for all data transmitted between your device and our servers. Sensitive data is stored using industry-standard security controls, and access to user data within our organisation is restricted on a need-to-know basis. We conduct regular security reviews of our infrastructure. For full details on how we collect, use and store your personal data, please review our Privacy Policy.

If you believe someone else has accessed your account without permission, change your password immediately through Account Settings and contact our support team at [email protected] without delay. Provide as much detail as possible — including any suspicious activity you have noticed, recent login times, and your registered email address. Our security team will investigate, freeze any suspicious activity where possible, and work with you to secure your account.

298pkr offers a full suite of free responsible gambling tools accessible through your Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cool-off periods (24 hours to 6 weeks) and self-exclusion (6 months to indefinite). You can also access your complete gambling activity history at any time to review your spending in PKR. We strongly encourage all users to configure these tools before they begin playing.

To self-exclude, log in to your 298pkr account and go to Account Settings, then Responsible Gambling. Select the self-exclusion option and choose your preferred exclusion duration — from 6 months up to permanent closure. The exclusion takes effect immediately: your account is locked, you cannot log in or place bets, and all promotional communications are stopped at once. If you need help activating self-exclusion, contact [email protected] and our team will assist you promptly.

298pkr does not provide legal advice, and we strongly recommend that users consult a qualified legal professional regarding the laws applicable to them. Pakistan's Prevention of Gambling Act 1977 and applicable provincial legislation govern gambling activities within the country. 298pkr does not claim to hold any licence issued by the Government of Pakistan, PTA, State Bank of Pakistan, or any provincial authority. Users access our platform entirely at their own risk and are solely responsible for ensuring compliance with the laws of their jurisdiction.

If gambling is negatively affecting your finances, relationships or mental wellbeing, please seek help immediately. International organisations such as GamCare (gamcare.org.uk), Gamblers Anonymous (gamblersanonymous.org) and BeGambleAware (begambleaware.org) offer free, confidential support and self-help resources accessible from Pakistan. Within Pakistan, organisations such as Umang Pakistan provide mental health helpline services. You can also use the self-exclusion tool in your 298pkr account settings or contact our support team for immediate assistance.