Privacy Policy

SECTION 1 Introduction

This Privacy Policy ("Policy") is published by 298pkr, operated under the domain 298pkr.cam ("298pkr", "we", "us", "our"). It describes how we collect, use, process, store and disclose personal data relating to individuals ("you", "your", "User") who access or use the 298pkr platform.

298pkr is an online entertainment and betting information platform primarily serving users located in Pakistan. We are committed to handling personal data responsibly and in accordance with accepted data protection principles. By registering an account or continuing to use the 298pkr platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, both of which are incorporated herein by reference and together form the complete framework governing your relationship with 298pkr.

SECTION 2 Definitions

The following definitions apply throughout this Privacy Policy:

SECTION 3 Personal Data We Collect

298pkr collects personal data in the following categories, depending on how you interact with the platform:

SECTION 4 How We Collect Your Data

We collect personal data through the following means:

• Direct Collection: Information you provide when completing account registration, submitting KYC documentation, making deposits or withdrawals, contacting our support team, or updating your account profile.
• Automated Collection: Technical and behavioural data collected automatically through cookies, web beacons, server logs and analytics tools as you navigate the platform. This includes session data, clicked content, device fingerprint elements and IP-derived location indicators.
• Third-Party Sources: Identity verification and fraud-prevention agencies may provide supplementary data to support KYC completion. Payment processors may share transaction confirmation data with us. We do not purchase personal data from data brokers.

SECTION 5 Legal Basis for Processing

298pkr processes personal data on the basis of one or more of the following lawful grounds, depending on the specific processing activity:

• Contractual Necessity: Processing required to create your account, manage your balance, process bets, settle withdrawals and provide the core services offered on the 298pkr platform.
• Legal Obligation: Processing required to comply with anti-money-laundering (AML) obligations, KYC requirements, record-keeping mandates, and any other applicable legal or regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, internal analytics and service improvement — carried out in a manner proportionate to the interests pursued and with appropriate privacy safeguards.
• Consent: Processing for direct marketing communications and non-essential cookies, where your prior consent has been obtained. You may withdraw consent at any time through your account settings or by contacting support.

SECTION 6 How We Use Your Personal Data

298pkr uses the personal data we collect for the following purposes:

• To create, maintain and administer your 298pkr account;
• To process deposits and withdrawals in PKR and maintain accurate transaction records;
• To perform KYC verification and source-of-funds checks as required for compliance purposes;
• To monitor account activity for fraud, money laundering, multi-accounting and other prohibited conduct;
• To administer responsible gambling tools, including deposit limits, cool-off periods and self-exclusion;
• To respond to support queries submitted in English or Urdu through our live chat and email channels;
• To send transactional communications (account confirmations, security alerts, withdrawal notifications);
• To send promotional and marketing communications to Users who have opted in — including notifications about cricket betting markets, PSL match odds, live casino promotions and bonus offers;
• To analyse aggregate, anonymised usage patterns to improve Platform performance and content relevance;
• To comply with any lawful order, subpoena, regulatory enquiry or other legal process.

SECTION 7 Data Sharing & Disclosure

298pkr does not sell, rent or trade your personal data to any third party for commercial purposes. We may share personal data in the following limited circumstances:

• Service Providers & Data Processors: We engage carefully vetted third-party service providers — including payment processors, identity verification agencies, hosting providers, fraud-prevention platforms and customer support tools — to perform functions on our behalf. These parties are contractually bound to process data only as instructed by 298pkr and to maintain appropriate security standards.
• Legal & Regulatory Disclosure: We may disclose personal data to law enforcement authorities, regulatory bodies or courts where required by law, legal process or in the genuine belief that such disclosure is necessary to protect the rights, property or safety of 298pkr, its users or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of 298pkr or its assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections.
• Aggregated or Anonymised Data: We may share aggregated, non-personally-identifiable statistical data with analytics partners or publish it for informational purposes. Such data cannot be used to identify any individual.

References to payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this platform are contextual only. The inclusion of these names does not imply any data-sharing relationship with these institutions, nor does it imply their endorsement of 298pkr or support for gambling-related transactions.

SECTION 8 Cookies & Tracking Technologies

298pkr uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and gather analytical data about how users interact with our content.

You may configure your browser to reject all cookies or to alert you when cookies are being sent. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform. For full instructions on cookie management in common browsers, please consult the documentation provided by your browser vendor.

SECTION 9 Data Retention

298pkr retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. Our general retention approach is as follows:

• Account Data: Retained for the duration of your account's active status and for a defined period following account closure, as required by applicable AML and record-keeping regulations.
• KYC Documentation: Retained for the period required under the applicable regulatory framework governing the operator's licence jurisdiction. This period typically extends for several years following the end of the customer relationship.
• Transaction Records: Financial transaction data, including PKR deposits and withdrawal records, is retained in accordance with applicable anti-money-laundering obligations.
• Support Communications: Support tickets and chat transcripts are retained for a reasonable period to support quality assurance, dispute resolution and compliance review.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

SECTION 10 Data Security

298pkr implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include but are not limited to:

• SSL/TLS encryption for all data transmitted between user devices and 298pkr servers;
• Encryption of sensitive data fields at rest using appropriate cryptographic standards;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability monitoring of Platform infrastructure;
• Incident response procedures to detect, contain and report data security incidents in a timely manner.

While we employ robust security measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your account credentials and for notifying 298pkr immediately if you suspect any unauthorised access to your account.

SECTION 11 Your Data Rights

Subject to applicable law and the specific circumstances of your request, you hold the following rights in relation to the personal data that 298pkr holds about you:

To exercise any of these rights, please contact our support team at the contact details provided in Section 16. We aim to respond to all valid data rights requests within a reasonable timeframe. We may ask you to verify your identity before processing a data rights request.

SECTION 12 Children's Privacy

The 298pkr platform is strictly intended for adults aged 18 years or above, or the higher minimum age required by the operator/license jurisdiction. We do not knowingly collect personal data from individuals below the minimum eligible age.

If we become aware that personal data has been collected from a person who does not meet the minimum age requirement, we will take immediate steps to suspend the relevant account, void all associated transactions, and securely delete the personal data collected in connection with that underage account, subject to any overriding legal obligations.

If you have reason to believe that a minor has registered on 298pkr or that we hold personal data relating to a person below the eligible age, please notify us immediately via the contact details in Section 16.

SECTION 13 Payment Data & Financial Information

When you make a deposit or request a withdrawal, 298pkr processes transaction data including the amount (in PKR), the type of payment method used, and the transaction reference. Full payment credentials — such as complete bank account numbers or mobile wallet PINs — are not stored by 298pkr on its own servers; they are handled directly by our contracted payment processing partners under their own security and privacy frameworks.

Payment method names familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — may appear in your transaction records as references to the method type used. These references are informational records of your transaction history only. Their presence in your account data does not imply any data relationship or communication between 298pkr and those payment institutions beyond what is strictly necessary for transaction processing.

SECTION 14 International Data Transfers

298pkr operates in a global digital environment and may engage service providers and infrastructure partners whose servers are located outside Pakistan. When personal data is transferred to a jurisdiction outside your home country, we take steps to ensure that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this Policy.

Such safeguards may include contractual data protection clauses with the receiving party, selection of providers operating under recognised international privacy frameworks, or other appropriate legal mechanisms. Details of the specific safeguards applied to any particular transfer are available upon request by contacting our support team.

SECTION 15 Changes to This Privacy Policy

298pkr reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where material changes are made, we will provide notification to registered Users through appropriate means — which may include a notice within the Platform interface or a communication to the email address registered to your account.

The "Last Updated" date at the top of this page will be revised to reflect any changes. We encourage you to review this Policy periodically. Your continued use of the 298pkr platform following the publication of any revised Policy constitutes your acknowledgement of the changes described therein. If you do not accept the revised terms, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

SECTION 16 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the 298pkr support team using the details below. All privacy-related requests are treated with priority and handled confidentially.

The email address above is displayed as plain text only and is not a clickable link. Please copy it into your email client to make contact. We do not accept privacy requests submitted through any channel other than the email address listed above.